Address Check: To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information (abbreviations, street numbers, building/apartment numbers, etc.) If the address information provided is incorrect or incorrectly entered at the time of purchase, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments
Processing: All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. After your payment is authorized and verified, depending on a number of factors, standard domestic orders may take up to 5-7 business days (excluding Saturdays, Sundays, and holidays) to process.
Shipping: Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, (not necessarily from the date that it is placed), depending on the shipping method selected and the final destination of the order. For US domestic orders, we will use USPS or UPS to ship to most locations.
International order fees and taxes vary and are based at a $35 shipping fee. If you receive any shipments from vesselmovement.com. you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. All duties & taxes associated with international orders, are the responsibility of the customer.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must file a claim with USPS. Once a tracking number states "in transit", Vessel Movement is no longer responsible for that package. Responsibility at that time transfers to the courier service. We strongly urge the purchase of shipping insurance. Vessel Movement does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.